I can’t log in! 😤
Well, &%!. Tech problems suck. But hey, before you start throwing things, let’s troubleshoot this bad boy:
1. Check your email — and we mean actually check it. Typos happen to the best of us (even the sober ones).
2. Used another email when you signed up? Maybe you got fancy with a work email or that secret one you use for online shopping. Try those.
3. Forgot your password? Classic. Hit that “Reset Password” button and cross your fingers an email lands in your inbox (check spam too, obviously).
Still locked out like it’s 2007 and you’re grounded?
Take a screenshot of the error, jot down what’s going wrong, and send it over to hello@theswearjar.com.
I forgot my password! 🤦
Join the club. Passwords are the worst. The good news? Resetting it is easier than pretending you don’t swear in traffic.
Here’s how to reclaim your digital dignity:
1. Go to our login page
2. Hit that “Reset Password” button
3. Type in your email
4. Click Submit
5. Check your inbox (and your spam folder, because email is a douche sometimes)
6. Click the link, set a shiny new password, and boom—you’re back in
Still locked out? Screenshot the error and email it to hello@theswearjar.com.
Where do you get your stickers?
Glad you asked—because our sticker game is 🔥.
Our stickers + stationery are designed in-house by our ridiculously talented team of sticker-obsessed illustrators and designers, printed on top-tier, drool-worthy material (no flimsy crap here), finished off with sparkles, foils, and other fancy %*!@, and then printed by our control-freak detail gremlin in China..
When will my online store order ship?
Online store orders ship within 5–7 business days.
I want something that’s out of stock!
We feel you. If something’s sold out, just hit the “NOTIFY ME WHEN AVAILABLE” button on the product page. We’ll send you a heads-up the second it’s back so you can snag it before it disappears again.
Patience pays off—especially when stickers are involved.
My purchase is a gift! Can I include a gift note?
You legend. Gifting stickers is elite behavior. Unfortunately we can’t include a gift note in the box yet but we're working on it!
How much is shipping for an online store purchase?
Shipping costs depend on where you are and how much sticker goodness you’re grabbing. It's all by weight at checkout.
You’ll see shipping options from USPS, FedEx, and UPS, and you can compare prices before locking it in. No surprises—just choices.
Incorrect shipping address used at checkout.
Womp. It happens.
If you catch it fast, shoot us an email at hello@theswearjar.com and we’ll try to fix it. Orders can ship as quick as one business day, so no promises—but we’ll do what we can.
My tracking number hasn’t updated
Yeah, that’s annoying. First move: hit up USPS using the number they gave you.
Still stuck? Shoot us an email at hello@theswearjar.com and we’ll help track down your wandering sticker pack.
Can I pay with PayPal?
Yep—PayPal is fair game for one-time purchases in the online store. You’ll see the option at checkout.
What countries do you ship to?
Currently we ship to USA and it's territories only.
What’s Shop Pay?
Shop Pay is a lightning-fast checkout option that makes buying stuff way less annoying. It works across any store that runs on Shopify (like us), so you can breeze through checkout without doing the whole info-entering dance every time.
How do Shop Pay Installments work?
Got a cart total between $50 and $1,000? You can split the cost into 4 equal biweekly payments with Shop Pay Installments—no late fees, and APR ranges from 0%–36%, depending on what you’re approved for.
Here’s how to do it:
1. Add your stuff to the cart
2. Hit Checkout
3. Under “Payment method,” choose the 4-installment option instead of paying all at once
4. Enter your billing info and you’re good to go
You’ll see your full payment plan at checkout, and you'll receive an email before each payment hits. Easy.
Heads up: Shop Pay Installments runs a quick eligibility check (don’t worry, it won’t affect your credit). It's powered by Affirm—you can check out the fine print here: affirm.com/lenders and see licensing info here: www.affirm.com/licenses.
Are there late fees on Shop Pay installment payments?
Nope. Miss a payment? No late fees. We keep it chill.
What if I return something I bought with Shop Pay Installments?
If your refund is less than what you still owe, expect one or both of these:
-A smaller final payment
-Fewer payments overall (like 3 instead of 4)
If your refund is more than what’s left to pay, you’ll get the extra cash back on your original payment method—usually within 3 to 10 business days.
Easy peasy.
Which payment methods work with Shop Pay Installments?
Shop Pay Installments plays nice with debit and credit cards only. Simple as that.
What’s UPS Mail Innovations?
UPS Mail Innovations is like a tag-team mail delivery. UPS gets your package moving within 24-48 hours, then hands it off to the U.S. Postal Service, which delivers it in 1 to 5 business days.
Heads up—no signature needed or offered for these deliveries.
You’ll get two tracking numbers: one from UPS and one from USPS. To find your USPS tracking in the UPS tracking info, click “View Details” and look for “Package Identification Code”—that’s your USPS tracking number.